Refund and Returns Policy
At Gio Accessories, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return process.
Return Window
Customers may return eligible products within 30 days from the date of delivery.
Free Returns
We offer free returns for eligible items within the return period. Customers will not be charged return shipping fees for approved returns.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in the original packaging
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Customized or special-order products
- Products damaged due to misuse or improper handling
Refund Process
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–7 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
How to Start a Return
To request a return, please contact our support team:
Email: Info@gioaccessories.com
Phone: +1 (929) 242-6868
Business Address:
Viale Marconi 1, Cava De’ Tirreni, Salerno 84013
Warehouse Address:
38 Maple Street, Wyandanch NY 11798